Returns & Refunds
The right piece should feel right at home. If something isn’t right, here’s how returns and refunds work.
Our 30-day window
Request a return within 30 calendar days after delivery. Items should be unused, unaltered, and in their original condition, with included parts, accessories, and original protective packaging. Keep your order confirmation as proof of purchase. This voluntary policy does not limit rights that apply to defective or misdescribed goods under applicable law.
How to request a return
Contact support with your order number, the item, and the reason for return. Support must provide return authorization and the correct return address before you ship anything. Please don’t send a return without authorization. Return instructions will include the dispatch deadline and any packaging requirements.
Return shipping & charges
Customers pay return shipping for a change of mind or an unsuitable choice. If an item arrives defective, damaged, or incorrect, GRACE HOME will arrange an appropriate remedy and reasonable return shipping at no customer cost, subject to review and applicable law. Original outbound shipping is generally nonrefundable for voluntary returns, except where required by law. There is no restocking fee. Any permitted deduction for damage or missing parts must be explained.
Damaged or incorrect pieces
Please report issues promptly after discovery and provide clear photographs of the piece, packaging, and shipping label where practical. Keep the packaging until support advises otherwise. Photographic evidence helps assess the issue but will not be used to remove mandatory consumer rights. An appropriate remedy may include replacement, repair, or refund, depending on the circumstances and applicable law.
Inspection & refunds
After the return arrives, support will inspect it and communicate the result. Approved refunds are issued within 5–10 business days of receipt. Approved refunds go to the original payment method unless otherwise legally required or agreed. Banks and payment providers may take additional time to display the credit. You will be told if a return is declined or a refund amount differs from the amount requested.
Exceptions & exchanges
Used, modified, or intentionally damaged products may not qualify for a voluntary return. Personalized or final-sale items may only be excluded when clearly identified before purchase and permitted by law; no current catalog items are designated final sale or personalized. Gift cards, if introduced, may have separate lawful refund rules. Exchanges are not automatically guaranteed; support can advise whether a return and separate purchase is the most suitable option.
Cancellations & resolution
Ask to cancel as soon as possible. An order may be cancelled before fulfillment begins; after dispatch, the standard return process may apply. If you disagree with a return decision, reply with the relevant details so it can be reviewed. Nothing in this policy restricts rights that cannot legally be waived.
Questions? Email us at gracefurniturestore@gmail.com or use the Contact page. We reply within one to two business days.